Refund Policy

Overview

Our Community Matters Inc is committed to transparency and fairness in all our interactions. This refund policy applies to any service-related payments made to our organization, including program fees, workshop registrations, and partnership contributions.

Eligibility for Refunds

You may request a refund within 30 days of payment if:

• The program or service was cancelled by Our Community Matters Inc
• You were unable to attend due to documented circumstances beyond your control
• The service did not match the description provided
• Technical issues prevented your participation

Non-Refundable Items

The following are generally not eligible for refunds:

• Charitable donations (which may be tax-deductible)
• Services already fully rendered
• Requests made after the 30-day window
• Custom materials already produced for your organization

How to Request a Refund

To request a refund, please:

1. Email us at janet@ourcommunitymatters.ink
2. Include your payment reference number or receipt
3. Describe the reason for your refund request
4. Provide any relevant documentation

Processing Time

We aim to review all refund requests within 5 business days. If approved, refunds will be processed to the original payment method within 7-10 business days, depending on your financial institution.

Partial Refunds

In some cases, we may offer partial refunds based on the portion of services used or the timing of your request. Partial refunds are determined on a case-by-case basis.